Terms & Conditions — 20 hibajee

By accessing, registering on, or using any part of the 20 hibajee platform — including its website, mobile Progressive Web App (PWA), sportsbook, casino lobby, live dealer section, and cashier — you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions ("Terms"), together with our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

These Terms constitute a legally binding agreement between you (the "Player" or "User") and 20 hibajee (the "Platform", "we", "us", or "our"). If you do not agree with any part of these Terms, you must immediately cease use of the platform and close your account, if one has been created.

20 hibajee reserves the right to amend, update, or replace these Terms at any time. Material changes will be communicated to registered players via the email address associated with their account or via a prominent notice displayed on the platform. Continued use of the platform following notification of any changes constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

These Terms apply to all activities conducted through the 20 hibajee platform, regardless of the device (desktop, mobile, tablet) or network (Wi-Fi, Grameenphone 4G, Robi, Banglalink, Teletalk) used to access the service.

Access to and use of the 20 hibajee platform is restricted to individuals who satisfy all of the following eligibility criteria at the time of registration and on a continuing basis throughout their use of the platform:

• You are at least 18 years of age. 20 hibajee is strictly an 18+ platform. Gambling by minors is prohibited, and 20 hibajee takes all reasonable steps to prevent underage access.
• You are a natural person (not a corporation, trust, partnership, or other legal entity) opening an account solely for personal, recreational use.
• You are not acting as an agent, nominee, or representative of any third party when registering or using the platform.
• You are not a current employee, contractor, director, officer, or immediate family member of an employee of 20 hibajee or any of its affiliated companies, game providers, or payment processors.
• You are registering voluntarily and are not subject to a self-exclusion order or cooling-off period imposed by 20 hibajee or any responsible gaming scheme to which 20 hibajee is a participant.

By registering, you represent and warrant that you satisfy all eligibility requirements listed above. Misrepresentation of eligibility, including age falsification, is a material breach of these Terms and will result in account closure, cancellation of all winnings, and forfeiture of any deposited balance in accordance with our account closure policy.

To access the full range of 20 hibajee products — including the sportsbook, live casino, slots library, and cashier — you must register a personal account. Registration is free and requires you to provide accurate, current, and complete information as prompted by the registration form.

3.1 Registration Requirements

During registration you will be asked to provide, at a minimum:

• Your full legal name (as it appears on your national identity document)
• A valid email address that you control and monitor
• A mobile phone number registered in Bangladesh (used for OTP verification)
• Your date of birth
• A secure password of your own choosing
• Your preferred payment method (bKash, Nagad, Rocket, Upay, or bank transfer)

You agree to maintain the accuracy of your registration information and to update it promptly if any detail changes. Providing false, misleading, or incomplete registration information is a material breach of these Terms.

3.2 One Account Policy

Each individual is permitted to hold one and only one registered account on 20 hibajee. Opening multiple accounts — whether under the same name, different names, different email addresses, or different device identifiers — is strictly prohibited. Where duplicate accounts are detected, 20 hibajee will:

• Suspend all duplicate accounts immediately and without prior notice
• Void all bonuses, free spins, and promotional credits associated with duplicate accounts
• Retain the right to withhold any winnings generated while operating multiple accounts
• Permit withdrawal of original deposited funds (net of any bonus funds) at 20 hibajee's sole discretion following a review

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your password with any third party, allow any other person to access your account, or use any automated login tool or script. If you suspect that your account has been accessed without your authorisation, you must notify 20 hibajee support immediately via live chat. 20 hibajee will not be liable for losses resulting from your failure to keep your credentials secure.

4.1 Deposit Policy

Deposits must be made from a payment account or card registered in your own name. Third-party deposits — where the sending account belongs to a different individual — are strictly prohibited and will be refunded to the originating account. 20 hibajee reserves the right to request proof of ownership for any payment method used before processing a withdrawal.

4.2 Withdrawal Policy

Withdrawals are processed to the same payment method used for the most recent deposit, wherever technically possible. Before your first withdrawal, 20 hibajee may conduct an identity verification (KYC) check requiring you to submit a copy of your National Identity Card (NID) and a recent utility bill or bank statement showing your name and address. KYC checks are conducted once and, once passed, do not need to be repeated for subsequent withdrawals unless account details change.

Withdrawal requests submitted before 8:00 PM BST on a business day are typically processed the same day. Requests submitted after 8:00 PM BST or on public holidays (including Eid and Victory Day) will be processed on the next business day. All times refer to Bangladesh Standard Time (UTC+6).

4.3 Responsible Use of Payment Methods

20 hibajee strongly encourages all players to set personal deposit limits via their account settings. Deposit limits can be configured on a daily, weekly, or monthly basis and take effect immediately. Any request to increase a deposit limit is subject to a mandatory 24-hour cooling-off period before the new limit becomes active.

20 hibajee offers a range of promotional incentives to new and existing players, including welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions aligned with Bangladesh calendar events such as Eid, Pohela Boishakh, BPL season, and Victory Day. All bonuses are subject to the conditions set out in this section, as well as any specific terms published on the relevant promotion page.

5.1 Welcome Bonus

New players who register and make their first qualifying deposit receive a 100% welcome bonus up to ৳25,000. The welcome bonus is credited to the player's bonus balance immediately upon confirmation of the qualifying deposit. The welcome bonus is available once per player, per household, per device, and per IP address.

5.2 Wagering Requirements

All bonus funds are subject to a wagering requirement before they can be converted into withdrawable real-money balance. The applicable wagering multiplier for each promotion is stated clearly on the promotion page. Unless otherwise specified:

• Casino bonuses carry a 30x wagering requirement applied to the bonus amount
• Sportsbook bonuses carry a 10x wagering requirement applied to the bonus amount, with qualifying bets placed at odds of 1.50 or greater
• Free spins winnings carry a 20x wagering requirement
• Wagering requirements must be completed within 30 days of the bonus being credited; uncompleted bonuses expire after this period

5.3 Bonus Abuse

20 hibajee operates a zero-tolerance policy towards bonus abuse. Actions that constitute bonus abuse include, but are not limited to: registering multiple accounts to claim the same promotion more than once; placing low-risk or opposing bets specifically to satisfy wagering requirements without genuine gameplay intent; and systematically exploiting promotion mechanics in a manner clearly outside the spirit of the offer. Where bonus abuse is detected, 20 hibajee reserves the right to void the bonus, cancel associated winnings, and suspend the account.

5.4 General Bonus Conditions

• Bonuses cannot be transferred between accounts or exchanged for cash outside of normal wagering completion
• 20 hibajee reserves the right to modify, suspend, or cancel any promotion at any time with reasonable notice to affected players
• Where a player requests a withdrawal before completing a bonus wagering requirement, 20 hibajee may remove the bonus and associated bonus-derived winnings before processing the withdrawal of the real-money balance
• Players who have opted into a self-exclusion programme or a cooling-off period are not eligible to receive or activate bonus offers during the exclusion period

By using 20 hibajee, you agree to use the platform in good faith, in accordance with these Terms, and in compliance with all applicable laws. The following conduct is strictly prohibited on the 20 hibajee platform:

• Fraudulent activity: Use of stolen, unauthorised, or fraudulently obtained payment credentials; chargebacks made in bad faith after genuine gameplay has occurred; identity fraud or impersonation of another person.
• Collusion: Coordinating with other players to manipulate game outcomes, share hole cards in poker, or otherwise artificially influence results in a multiplayer environment.
• Software exploitation: Use of bots, scripts, automated gameplay tools, game-glitch exploitation, or any method that provides an unfair advantage not available to regular players.
• Money laundering: Using 20 hibajee as a channel for depositing, wagering, and withdrawing funds for the purpose of laundering money or concealing the origin of funds. 20 hibajee is committed to anti-money laundering (AML) compliance and will report suspicious activity to relevant authorities.
• Unauthorised access: Attempting to access other players' accounts, the platform's administrative systems, game servers, or any non-public area of the 20 hibajee infrastructure.
• Offensive conduct: Use of abusive, threatening, discriminatory, or harassing language in any communication with 20 hibajee support staff or other players via any live chat or communication feature on the platform.

Violation of any of the prohibitions listed above may result in immediate account suspension, permanent account closure, forfeiture of all balances (including real-money deposits at 20 hibajee's discretion following a review), and referral to law enforcement authorities where legally required.

All content on the 20 hibajee platform — including but not limited to the brand name, logo, colour scheme, user interface design, written content, game graphics, promotional materials, and software — is the intellectual property of 20 hibajee or its licensors (including game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the 20 hibajee platform solely for your personal, non-commercial recreational use. This licence does not permit you to:

• Copy, reproduce, distribute, or republish any content from the platform without prior written consent from 20 hibajee
• Modify, reverse-engineer, decompile, or disassemble any software or code used to deliver the platform or its games
• Use the 20 hibajee name, logo, or brand assets in any marketing, social media, or public communication without explicit written authorisation
• Create derivative works based on 20 hibajee content or game assets
• Frame or mirror any part of the 20 hibajee platform on another website or application

Any use of 20 hibajee intellectual property outside the scope of the licence granted above will constitute infringement and may result in legal action. All rights not expressly granted herein are reserved by 20 hibajee and its licensors.

20 hibajee reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, including but not limited to circumstances where:

• A player has violated any provision of these Terms
• A player has provided false, incomplete, or misleading registration information
• Age verification cannot be completed satisfactorily
• Suspicious financial activity or potential money laundering is detected
• A player's account is subject to a legal order, regulatory requirement, or fraud investigation
• A player has filed a chargeback against a genuine deposit transaction
• A player is identified as being on a self-exclusion register to which 20 hibajee is a participant

8.1 Voluntary Account Closure

Players may request voluntary closure of their 20 hibajee account at any time by contacting support via live chat. Before closure, any real-money balance remaining in the account (net of incomplete bonus funds) will be returned to the player's registered payment method following completion of applicable KYC checks. Account closure requests are processed within 3 business days.

8.2 Self-Exclusion

Players who wish to take a break from gambling may request a self-exclusion period ranging from 7 days to permanent exclusion. Self-exclusion requests are processed by the 20 hibajee compliance team and take effect within 24 hours. During an active self-exclusion period, the account cannot be reactivated, and all promotional communications will be suspended. For full details, please refer to our Responsible Gaming policy.

8.3 Effect of Closure on Balances

Upon account closure initiated by 20 hibajee for a Terms violation, any bonus balance and bonus-derived winnings will be forfeited. Real-money deposits may be returned at 20 hibajee's discretion following an investigation. Where closure is initiated by the player voluntarily or via self-exclusion, the full real-money balance will be returned as described in section 8.1 above.

These Terms & Conditions were last updated on 1 January 2026 and supersede all previous versions. If you have questions about any provision in this document, please contact the 20 hibajee support team via live chat or email at [email protected] (plain text — not a clickable link).